Safeguarding the digital economy

Professional Services Engineer

Boston Apply before: 2019-09-23


Welcome to the core of digital security. We invented the SSH protocol in 1995 and have been safeguarding the data economy ever since. Our technology is used in over 90% of the world’s data centers, and our solutions are trusted by over 40% of Fortune 500 companies, including the world’s biggest banks and industrials. We don't just build products for the sake of doing something new, we do it to solve real-life challenges in the critical functions of our society. The company’s shares (SSH1V) are quoted on the NASDAQ OMX Helsinki.


About the position:

We are currently looking for a Professional Services Engineer to work in our Global Professional Services Team that helps our customers to deploy high-tech cyber security solutions into customers’ production environments. We have a great team of highly experienced and motivated engineers with varying backgrounds. The position is located preferably in Boston, but Helsinki is also an option.

Work will include traveling every now and then, depending on whether online or onsite work projects are requested by our customers.


Main job responsibilities:

  • Serve as a subject matter expert on IT security, the SSH protocol, SSH keys and our Universal SSH Key Manager (UKM) and PrivX solutions
  • Develop scripts and programs to integrate UKM with external systems, to produce various reports and to automate daily tasks
  • Manage UKM software installations and upgrades for our customers, work either remotely or by being onsite, depending on customer requirements
  • Plan high availability UKM and PrivX architecture and configurations
  • Create architecture documentation
  • Create process documents together with our customers
  • Create customized Key Operating Procedures (KOP) documents for UKM and PrivX
  • Identify, troubleshoot and resolve potential UKM and PrivX related efficiency, performance and capacity questions
  • Act as a primary point of contact between customers and SSH.COM
  • Train and mentor customer-appointed administrators on UKM and PrivX solutions


We expect:

  • Linux/Unix operations as a primary role, 5+ years of experience
  • Bachelor’s degree in information systems, computer science, computer engineering, engineering or physical science (degree preferred, good GPA is a plus).
  • Excellent written communication skills for technical documentation and troubleshooting
  • Excellent verbal communication skills for facing customer stakeholders
  • Strong analytical skills and proactive personality with the ability to investigate and solve problems
  • Expert in enterprise Linux/Unix environments, preferably in the financial sector
  • Strong knowledge of the SSH protocol, PKI, SSL and industry standard IT security principles
  • Late night and weekend work will be expected/required sometimes, depending on customer needs


We value:

  • IT Security related qualifications are a plus
  • Strong knowledge of the SSH protocol, PKI, SSL and industry standard IT security principles
  • Strong experience of using SSH clients and servers
  • Strong knowledge of SSH keys and how they are used, algorithms, formats
  • Strong Python and Unix shell script programming skills or experience with other programming languages is a plus
  • Experience using Windows Servers and Active Directory
  • Basic knowledge of Oracle/PostgreSQL databases is preferable but not essential


We offer:

  • The opportunity to work with some of the best developers and engineers to build world-class cyber security solutions for leading customers
  • A global career development path
  • Excellent possibilities to learn and grow
  • A demanding, motivating and rewarding working environment
  • 100+ fantastic, active colleagues around the world with a wealth of exciting extracurricular activities
  • Competitive salary and benefits including extensive health care, flexible working hours and remote work options and company supported sports activities


About SSH

SSH.COM. Secure access to your digital core: your critical data, applications and services. Everyone knows us. Secure Shell is everywhere. It's the bedrock of trusted data flow and the secure transactions that grease the digital economy. We are the company behind it. Ever since inventing Secure Shell in Helsinki 1995, we have been quietly revolutionizing secure access and encryption. Our business mojo comes from unique insight into the world's most demanding digitally-driven organizations, from our passion for supporting the open source community, and from our monster patent portfolio. We have a hardcore dev culture and we're doggedly customer-driven. We specialize in finding and eliminating the blind spots in living security architecture. Our best-of-breed, rock-solid, scalable, commercial software solutions are designed with love for CISOs, sysadmins and end-users, from massive finance and industrial companies to agile teams and cloud-borne start-ups. If you have any questions regarding the position, you can contact our recruiting manager:


Sami Marttinen, Director of Professional Services